Frequently Asked Questions

Bintali is a Dubai car rental company. We rent cars daily, weekly and monthly across the city and deliver to your address or to Dubai International Airport. You book a car category shown with a named example model, at the price confirmed at checkout, and our team answers by phone and WhatsApp around the clock, so a late flight or a weekend booking isn't a problem.

The fleet runs from economy hatchbacks and standard sedans through SUVs and vans up to sports, business and luxury cars. Electric models are available too. Each listing shows a category with a named example model, its photos and daily, weekly and monthly rates. We do our best to deliver the model shown, though make, model and colour can vary within the category.

Yes, one day is our minimum on most cars. It's a common booking: a visitor with a single free day, a resident whose car is in the garage, or someone trying a model before committing to a month. Book it like any other rental and we'll deliver and collect on the same day if that's what you need. One thing to know: free delivery starts at three days, so on a one-day rental of an economy car a delivery fee applies, while collecting from our branch is free.

Yes, both. Weekly plans suit a normal Dubai holiday and price lower per day than daily hire. Monthly plans are the resident option, with the lowest daily rate and servicing included. You can start on one plan and extend to another, and plenty of customers do exactly that after the first week.

Yes. Message or call us before your current period ends and we'll extend the same car, subject to it not being booked by someone else. Extensions are priced at the plan you move into, so extending a daily booking into a week or a month usually lowers your per-day cost rather than raising it.

Yes, and cancellation is free up to 24 hours before delivery. Cancel before that point and there's no charge at all. Inside 24 hours, call or message us rather than assuming, since by then the car and driver are usually committed to your slot. Changing dates or swapping to a different car works the same way, so tell us early and the car you want is more likely to still be free.

UAE VAT is 5% and it applies to car rental like most services here. The checkout shows your line-by-line total before you pay, so the figure you approve is the figure that reaches your card. If you need a VAT invoice for a company, ask us and we'll issue one.

Yes, and the allowance is set per car rather than being one number across the fleet. Each listing shows its own daily kilometres and the charge for anything past that, so the car page is where you check before booking. The allowance scales with the length of the booking. For normal city driving it's more than enough, and it only becomes a question if you're planning daily runs between emirates.

You pay a per-kilometre charge for the extra distance, at the rate stated on your rental agreement. The car's odometer is recorded at handover and again at return, so the calculation is straightforward. If you know in advance you'll drive far, tell us; moving to a higher allowance or a longer plan is usually cheaper than paying overage.

No, every plan carries a kilometre allowance rather than unlimited mileage. The allowance is set per car and grows with the booking length, and each listing states its own figure. For people commuting daily between emirates or planning long trips, a longer plan or a higher allowance agreed at booking is the answer. For normal Dubai driving the standard allowance covers almost everyone.

You book a category, shown with a named example model such as a Nissan Patrol or similar SUV. We do our best to deliver that model, but make, model and colour can vary within the category depending on what's available on your dates. What stays fixed is the class, the seat count and the price you confirmed at checkout. If a specific model matters to your trip, message us before booking and we'll tell you honestly what we can hold.

We take major credit cards, debit cards and secure online payment through UAE payment gateways. You pay when you book, and any deposit is held on the card rather than charged. If your company is paying, contact us about invoicing before you book.

Yes, the price structure itself is the discount. Weekly rates undercut seven separate days, and monthly rates undercut four separate weeks by a wide margin. For rentals running several months, contact us directly; longer commitments can be priced individually depending on the car.

No. The checkout total is what you pay for the rental. Costs that can arrive afterwards are ones you generate while driving: Salik crossings, traffic fines, extra kilometres or fuel difference. Each of those is billed at cost on an itemised statement, with nothing added on top, and listed in the agreement with its rate, so read that page once before you sign and you'll know every cost that can reach your card.

A valid UAE driving licence and your Emirates ID. That's the full list for residents. We verify both at handover, and the licence needs to stay valid through the rental. If your licence was issued very recently, mention it when booking so we can confirm the car you want is available to you.

Your passport with the UAE entry stamp, plus your home driving licence. If your licence comes from a country the UAE doesn't accept on its own, add an International Driving Permit. That's everything; there's no need for a UAE licence as a visitor. Bring the physical documents to the handover.

The UAE accepts home licences from around 25 countries, including the UK, USA, Canada, Australia, New Zealand, Japan, South Korea, South Africa and most EU states such as Germany, France, Italy, Spain and the Netherlands. GCC licences are accepted as well. If your country isn't on that list, you'll need an International Driving Permit too.

Only if your licence was issued outside the UAE's approved list. Drivers from the UK, USA, most of Europe, Australia and similar countries drive on their home licence alone. Everyone else carries the IDP together with the original licence; the permit doesn't replace it. Get the IDP in your home country before you fly.

Yes. Licences issued in Saudi Arabia, Kuwait, Bahrain, Qatar and Oman are accepted for visitors driving in the UAE. Bring the licence and your passport with the entry stamp. If you've since become a UAE resident, the rules change: residents need a UAE licence regardless of what they held before.

Yes. A visit visa or visa on arrival is exactly the situation tourist rentals are built for. You need your passport with the entry stamp and an accepted driving licence or licence plus IDP. What you can't do is rent on a residence visa with only a foreign licence; once resident, you need the UAE one.

Most of our fleet asks for a licence held at least one year. A brand-new licence doesn't rule you out completely, but it limits which cars you can take, especially in the sports and luxury categories. If you passed recently, tell us the car you're after and we'll confirm before you book rather than at the kerb.

Upload copies when you book; it speeds everything up. At handover, though, we check the originals. That's a legal requirement, not our preference: you must carry your physical licence while driving in the UAE, and police can ask for it at any stop. So the copies get you booked, the originals get you the keys.

Only drivers named on the agreement are insured. Adding one is simple: they meet the same licence and age rules as you, we register them at booking or during the rental, and they're covered. Handing the keys to an unregistered friend is the mistake to avoid, because an accident with them driving voids the insurance entirely.

Eighteen on most of the fleet, and 21 on sports cars. The minimum sits on each car's own record rather than being one number across everything, so the listing you're reading is the authority on it. The age applies to every driver named on the agreement, not just the person paying, so check it before adding a younger additional driver.

There's no blanket young driver surcharge. What changes with age is which cars you can take: most of the fleet is open from 18, and sports cars from 21. Whether a specific car carries an extra condition depends on its insurance, so the honest answer is to pick the car, message us your age, and we'll confirm the exact terms before you pay.

You do, at cost. Salik gates charge automatically as you drive through, between AED 4 and AED 6 per crossing depending on the time of day. There's nothing to tap or stop for. After the rental we total your crossings and settle them from the deposit or bill them to your card, exactly as they registered.

The fine is yours, since it was your driving, and we pass it on at the amount Dubai Police issued, with no admin fee added. Fines register against the car's plate, sometimes days later, which is why a deposit stays held for a few weeks after return rather than being released at the kerb. We send you the fine details on an itemised statement so you can see exactly what happened.

Yes, anywhere in the seven emirates. The insurance is valid UAE-wide, so a day trip to Abu Dhabi, a drive up to Ras Al Khaimah or the school run into Sharjah are all fine. Watch your kilometre allowance if you're doing inter-emirate runs daily; that's the only thing long distances actually affect.

Not without arranging it first. The included insurance stops at the UAE border, so crossing into Oman needs our written approval plus an Oman insurance extension before you travel. Turning up at the Hatta border without those means being turned back, or worse, driving uninsured. If Oman is in your plans, tell us at booking.

It's a refundable hold on your card, not a charge, sized to cover Salik and any fines that register after you return the car. The amount depends on the car and is shown at checkout before you pay. You can skip it on any car by choosing the no-deposit option at checkout for a non-refundable service fee. Where a deposit applies, we refund it within 15 to 25 days after you return the car.

Call us before you're late, not after. A short delay is normally absorbed with a grace period, but beyond that the extra time is charged, and running hours into a day can trigger a full day's rate. If your plans changed properly, extending the booking is cheaper and cleaner than overrunning it.

Within Dubai, yes. We collect from a different address than we delivered to; just set the return location when booking or tell us during the rental. Depending on the distance a collection fee can apply, and we'll tell you the figure before you agree rather than adding it afterwards.

Same-to-same. The car arrives with a recorded fuel level, photographed at handover, and comes back at that level. Return it lower and we charge the fuel difference at cost, with nothing added on top, on the same itemised statement as Salik and parking. There's an ENOC or ADNOC on practically every route in Dubai, so topping up is a five-minute job.

No, in any of our cars. Smoke sits in upholstery, and clearing it means a deep clean the next renter shouldn't wait for. If a car comes back smelling of smoke, the cleaning cost is charged to the rental. Pull over and step out; there's shade at every petrol station.

Limits are posted on every road: typically 60 to 80 in urban areas and up to 110 or 120 on highways like Sheikh Zayed Road and Emirates Road. Radars are everywhere and they photograph the plate, so the fine reaches us and then reaches you like any other fine. Drive at the posted number and the subject never comes up.

Depends on the violation. Extra kilometres or a fuel gap are just billed at the stated rates. Serious breaches are different: an unregistered driver, off-road use, racing or driving under the influence void the insurance, which leaves you personally liable for damage. The agreement is short; read it once and none of this becomes relevant.

Yes, to all three terminals. Give us your flight number when booking and we time the handover against your actual arrival, so a delay doesn't strand the driver or you. Clear passport control, collect your bags, and the car and driver meet you rather than the other way round. Al Maktoum (DWC) deliveries work the same way.

Yes, across the city: your apartment tower, a villa, a hotel or your office. Set the address at booking and we bring the car at the agreed time, then collect it from wherever suits you at the end. Delivery is free on rentals of three days or more and on any car from AED 500 a day, and pickup from our branch is always free. For valet-only buildings, the driver coordinates the handover at the entrance, which is exactly why delivery beats a counter in most of Dubai.

Our core service is self-drive rental. If you need a car with a driver for an event, an airport run or a business day, contact us with the date and we'll tell you what we can arrange. For everyday transport with a driver, self-drive plus Dubai's taxis usually works out simpler and cheaper.

Yes, all three DXB terminals. Terminal 3 handles Emirates flights, Terminal 1 most other international carriers, and Terminal 2 flydubai, and we hand over at whichever one your flight lands into. Returning the car at the airport before departure works too; we take the keys and you walk into check-in.

Yes, request one when you book and we fit it before delivery. UAE law requires a child seat for children under four, and front seats are for passengers aged ten and above, so this is a legal matter rather than a preference. Tell us the child's age so the right seat type arrives with the car.

Most cars in the fleet have Apple CarPlay or Android Auto, so your phone on Google Maps handles navigation better than a dedicated unit would. Dubai addresses work best by place name or Makani number rather than street address, which the map apps handle fine. If you specifically need a built-in system, ask before booking.

Yes, from compact crossovers to full-size 7-seaters like the Nissan Patrol and similar. A 7-seater is the honest choice for a family landing with luggage, since suitcases for five don't fit a sedan boot. Filter by SUV or van on the site and every listing shows seat count and boot space.

Yes, both sit in the fleet alongside the everyday cars: think Mercedes, BMW, Porsche, Range Rover and upward. Sports cars carry a minimum age of 21, and daily rates vary widely by model and year. The no-deposit option applies here the same as it does across the rest of the fleet, so the hold isn't what keeps you out of one of these. Cars priced from AED 500 a day are delivered free anywhere in Dubai, whatever the booking length. Each listing shows its own price and terms, so the car page answers most questions before you ask.

Nearly everything in Dubai is automatic, including our fleet, and that's what you should expect. Manuals have almost disappeared from the UAE rental market. If you've only ever driven manual, an automatic takes about five minutes to get used to: no clutch, and your left foot does nothing.

Yes. Companies renting regularly or running several cars can set up an account with consolidated invoicing and VAT documentation. Monthly plans do the heavy lifting for most business use. Contact us with your requirements and volumes and we'll price it properly rather than quoting list rates.

Yes, phone and WhatsApp around the clock, every day. Flights land at 3am and breakdowns don't check office hours, so neither do we. Save our number when the car is delivered; the same line handles extensions, questions and roadside help.

Yes, subject to the other car being available. People upsize when family arrives, downsize to save money on a long stay, or switch because a model didn't suit them. We adjust the price from the swap date and deliver the replacement to you. One call sets it up.

Yes. Every car is serviced on its manufacturer schedule and inspected between rentals: tyres, brakes, fluids, lights and the air conditioning, which matters more in Dubai than anywhere. On monthly plans, servicing stays our job during your rental; we schedule it and give you the car back or a replacement while it's in.

Comprehensive insurance is included with every car, covering the vehicle and third-party liability as UAE law requires. Your exposure is the excess, the capped amount you'd pay in an at-fault accident, plus a processing fee on that excess, both stated on the car's page and your agreement. Cover applies across all seven emirates.

CDW, sold as full cover, reduces or removes the excess you'd owe after at-fault damage. Whether you need it is a cost question: a few dirhams a day against a four-figure excess. For a short trip in an unfamiliar city, we'd take it. For a careful long-term renter, the included cover is often enough. Either way, no cover survives drink-driving or an unregistered driver.

Stop, and call the police: 999 if anyone is hurt, 901 otherwise. In Dubai you can also file minor accidents through the Dubai Police app. Get the police report; nothing moves without it. Then call us and we handle recovery and the insurance side, and get you a replacement car if yours isn't drivable. Don't leave the scene and don't settle privately.

Yes, every accident, however small. UAE insurance won't process a claim without one, and repair workshops can't legally accept accident damage without one either. Even a car-park scrape needs the report, which for minor damage takes minutes through the Dubai Police app. Skipping it converts an insured incident into a bill with your name on it.

Call us, any hour. We arrange roadside assistance, and if the car can't be fixed where it stands we recover it and bring you a replacement so your plans survive the day. Breakdowns on a maintained fleet are rare, but heat is hard on cars, which is exactly why the line is open 24/7.

Call us and we'll get you moving, whether that's assistance to you or a swap to another car. A flat from normal road use is wear and tear, our side. A tyre destroyed by a kerb strike or driving on the flat is damage, your side. Batteries and mechanical faults are ours; that's what fleet maintenance is for.

Yes. Every car is cleaned inside and out between rentals, and the cabin touchpoints are sanitized: wheel, gear selector, handles, screens. You should be the first person to touch the wheel after our cleaner finished with it. If anything about the car's condition at delivery isn't right, say so at the handover and we fix it there.

Walk around the car with our driver and photograph any existing marks; we do the same, and those photos protect you at return. Check the fuel level matches the agreement, the AC blows cold, and the registration card is in the car. Two minutes at handover closes off every argument that could happen later.

For normal accidents, no; full cover takes the excess to zero or close to it, per your agreement. What it never covers is a breach: an unregistered driver, driving under the influence, racing, off-road use or negligence like leaving the keys in the car. Inside the rules you're protected. Outside them, no policy in Dubai pays.

Report it to the police immediately and call us straight after. Theft is an insurance matter and the claim needs the police report plus the car's keys, so keep the keys with you always. A theft with the keys handed over or left in the car is treated as negligence, and that shifts liability to the renter. With the report and keys in hand, insurance handles it.